(a) If for any reason whatsoever (no questions asked) you are not 100% satisfied with the Goods you order at any time within 30 days from date of delivery of the Goods to you, Sunshine Blinds will refund all moneys you have paid Sunshine Blinds for the Goods (including any delivery charges) in accordance with the following provisions of this 2 (“Satisfaction Guarantee”).
(b) If you wish to claim on the Satisfaction Guarantee, you must advise Sunshine Blinds in writing at the address listed in 8 (b) (vi) (A) within 30 days from date of delivery of Goods to you of:
(i) your full name, as used when you ordered the Goods on the Sunshine Blinds website;
(ii) your address;
(iii) a description of the Goods and the approximate date they were ordered on the Sunshine Blinds website;
(iv) the address at which the Goods are located;
(v) a telephone number at which Sunshine Blinds can contact you during business hours;
(vi) an email address at which Sunshine Blinds can contact you; and
(vii) the “no questions asked” reason why you are not satisfied with the Goods.
You should not need to provide proof of purchase because Sunshine Blinds should have your purchase details from the order you placed on the Sunshine Blinds website. However, if Sunshine Blinds is not able to match your order with the details you provide Sunshine Blinds in accordance with this 2 (b), then you will need to also provide Sunshine Blinds with your proof of purchase. You may therefore like to include proof of purchase with the details you provide Sunshine Blinds in accordance with this 2 (b) in order to minimise any delays.
(c) Upon receipt of the advice in writing and within the time frame referred to in 2 (b) and (if required) proof of purchase, Sunshine Blinds will then make arrangements with you to:
(i) If required by Sunshine Blinds, collect the Goods from you.
If Sunshine Blinds organises to collect the Goods from you, you must organise for the Goods to be uninstalled and made available for collection by Sunshine Blinds.
(ii) Refund all moneys you have paid Sunshine Blinds for the Goods (including any delivery charges). Refunds will generally be made by credit to the account from which you made payment at the time of placing your order for the Goods.
(d) Only the original purchaser of the Goods (as indicated in the order for the Goods) is entitled to make a claim on the Satisfaction Guarantee. The Satisfaction Guarantee is not transferable.
(e) The Satisfaction Guarantee is not a warranty against defects, but simply a guarantee that you will be 100% satisfied with our Goods for a period of 30 days from date of delivery of Goods.
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